If you wish to cancel your subscription you can do that at any time, but we would ask if you could continue until the end of the month that bags are paid for.
Your payments are monthly in advance on 1st of the month, but if you join part way through a month the first payment will be taken shortly after joining for the bags until the end of that month.
Please set up your direct debit at least a week in advance of your first bag, payments take 3 working days to process.
The payment amounts will vary according to how many bags you receive in that month.
If you want to take a bag break, e.g. for holiday you must let us know in advance by 23:00 on Sunday at the latest so we don't order produce for you. Your account will be credited for the week(s) not taken.
If you miss the cut off time or cannot pick up your bag we will not be able to refund you beacuse your bag will have been ordered. If this happens you can ask a friend to collect it or let us know and we can donate it to one of the charities we support.
If we are unable to supply your veg bag for any reason, we will inform you by email as soon as we can.
If your bag is not at the designated pick up, the wrong size or missing an item let us know by email or call us as soon as possible. We will do our best to make it up to you the same week, with extra veg the following week or a refund.
If at anytime you are unhappy with the quaility of the veg or the service you receive please let us know.
Due to nature of organic farming and small farm suppliers' availability we may change the bag contents at short notice.